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BigÇommerce

Online Store Features

Built for growth

We build in powerful tools to increase your traffic and sales, including best-in-class SEO, marketing and conversion features.

Better business operations

Easily manage orders, returns and inventory and automate your workflows to reduce the time and money you spend on everyday operations.

Advanced integrations

Connect your store to business-critical applications like shipping and fulfillment services and leading ERP suites. Or build your own solution with unlimited API calls, dedicated support and certified partners.

 

In-depth analytics

Valuable reports on your orders, custom-ers, marketing and merchandising can help increase conversion by 30% or more.

DDOS mitigation

We’ll automatically protect your site from DDOS attacks, a feature that can cost more than $5,000 a month on traditional hosting platforms.

Sitewide HTTPS & dedicated IP address

Increase security and improve SEO by loading every page on your store over HTTPS. A dedicated IP address supports a private SSL and helps maintain site speeds at high traffic volumes.

Unparalleled service & support

We’re here to help your business grow, with 24/7 priority support and dedicated account management.

Faceted search

Improve conversion by up to 10% with dynamic product filtering that lets shop-pers find the products they want based on options like size, color and brand.

Rock-solid infrastructure

Our sites have blazing-fast 145ms response times, unlimited bandwidth and the ability to handle more than 500,000 hits a minute. We maintain a 99.99% uptime, with SLAs available.

Store Design

  • Responsive design themes
  • Multi-level category fly-out menus
  • Works in all popular web browsers
  • Web-based control panel

Help & Support

  • Support professionals available 24/7 via phone, live chat and email
  • Support on Twitter and Facebook during normal business hours

Hosting & Security

  • Level 1 certified PCI compliant
  • Enterprise-grade network architecture
  • Over 1,000 Gbps of connectivity
  • Shared SSL certificate
  • The ability to buy your own SSL certificate

Images & Photos

  • Upload as many photos as you want (up to plan limits)
  • Add photos from your computer or a website
  • Automatically generated image listing for product pages
  • Photo thumbnails on product pages
  • Thumbnail photos created automatically

Orders & Checkout

  • Single page checkout
  • Support for pre-orders
  • Minimum and maximum product quantities
  • Basic shipping quote estimates
  • Guest checkout option
  • Refunds and store credits
  • Delivery/event dates
  • Order tracking links sent automatically via email
  • Order confirmation emails
  • Order shipments

Product Options & Bundling

  • Products options: sizes, colors, configurations, etc.
  • Unlimited options for each product
  • Option field types: checkbox, date picker, file upload, text field, multiline text field, number field, product list, color swatch, texture swatch, and rectangle
  • Rules to adjust price, weight, photo and stock, eg charging extra for larger sizes
  • Unique SKUs for each product option
  • Unique images for each product option
  • Stock on hand for each product option
  • Low stock level for each option
  • Configurable display order for product options


Tax Rates & Settings

  • The most flexible tax system available
  • Automated sales tax setup for US states
  • State-based tax zones
  • Country-based tax zones
  • Flat tax option
  • Support for selling locally, nationally or internationally

Configurable Fields

  • Collect additional product info
  • Text, file and checkbox field types
  • Dropdown field types
  • Fields display on product page or invoice
  • Upload file formats can be restricted
  • Fields shown with order for processing
  • Unlimited number of fields supported
  • Required fields

CMS

  • Full content management system functionality
  • 100% browser based
  • Webpage publishing
  • Easy-to-use WYSIWYG editor
  • Contact forms (responses sent via email)
  • News items
  • Built-in blog

SEO

  • Custom product, product and web page URLs
  • Automatic 301 redirects
  • Per-page optimization (title, meta, etc.)
  • Page title and meta details
  • Automatically generated HTML sitemap
  • XML sitemap for Google Webmaster Tools
  • SEO-friendly title tags, product links, category links, brand links, search links, page links and news links
  • SEO-friendly link toggling for major pages
  • Tableless store designs
  • Custom product image alt text
  • New search engine optimization added regularly

Delivery/Event Dates

  • Date-based events support for selling tickets to concerts, conferences, etc.
  • Delivery dates support for selling flowers, baked goods, etc.
  • Orders filterable by delivery/event date
  • Delivery confirmation of purchase via email
  • Date selection required or optional

Products & Merchandising

  • Support for selling physical products, digital goods, and services
  • Product options (size, color, etc.)
  • Minimum and maximum product quantities
  • Custom fields (i.e., text to print on a t-shirt)
  • Bulk discount quantity pricing
  • Gift wrapping options
  • "Catalog only" mode
  • "Call for pricing" option
  • Support for brands/manufacturers
  • Unlimited categories
  • Embed videos in product descriptions
  • Per-product YouTube video gallery
  • Live shipping quotes
  • Product reviews & comments
  • Built-in spam prevention for product reviews
  • Disqus comment/reviews integration

In-Store Merchandising

  • Full product catalog
  • Online checkout system
  • "Call for pricing" option
  • One click add to cart
  • Product comparisons
  • Order status updates
  • Live order tracking
  • Public wish lists
  • Related products

Analytics

  • 20+ performance reports
  • Daily conversion rate
  • Top 20 customers
  • Bestselling products
  • Storage reports
  • Transfer reports
  • Sales tax report by date
  • Popular products
  • Inventory report
  • Customers by date
  • Revenue per customer
  • Search keywords with results
  • Search keywords without results

Customers & Groups

  • Customer group discounts
  • Default group for new customers
  • Support for moving customers between groups
  • Category level discounts
  • Storewide group discounts
  • Unlimited customer groups
  • CSV import of customers

Inventory Management

  • Out-of-stock settings for products and options
  • Low stock notifications via email

Returns System (RMA)

  • Complete returns system
  • Refund, swap or store credit
  • Customizable return reasons
  • Supports return of specific items from an order
  • Email notification for new returns

Marketing & Promotions

  • Free shipping coupon codes
  • eBay integration for selling/auctioning products
  • Trackable coupon codes
  • Integration with popular shopping comparison sites
  • Integration with MailChimp
  • Google Trusted Stores automation for improved conversion
  • Coupon expiry date
  • Coupon limited uses
  • Google Analytics integration
  • Gift certificates
  • Promotions: buy one get one free, free shipping over $x, $x off orders over $y, etc.
  • "Customers who viewed this product also viewed" panel
  • Google AdWords export
  • Yahoo Search Marketing export
  • Popular products list
  • New products list
  • Top sellers list

Email Marketing

  • Integration with iContact
  • Integration with MailChimp
  • Integration with Constant Contact

Social Media Marketing

  • Facebook storefront via SocialShop 2
  • Facebook "Like" buttons on product pages
  • Support for Pinterest Rich Pins
  • Disqus comment/reviews integration and sharing on Facebook/Twitter
  • AddThis button for sharing to popular social media sites
  • Standard or theme-specific social media icons

Mobile Commerce

  • Mobile selling on all popular devices
  • iPad-native shopping experience
  • iPhone-optimized mobile experience
  • Android-optimized mobile experience
  • Palm Pre-optimized mobile experience
  • Blackberry-optimized mobile experience
  • Support for PayPal Express Mobile

Sell on eBay

  • Manage eBay product listings from Bigcommerce
  • Fast and easy listing to eBay
  • Custom shipping and taxes for eBay listings

Payments & Shipping

  • Accept credit cards online
  • Support for 60+ payment gateways, including PayPal
  • Support for secure checkout
  • UPS, USPS and FedEx address label printing via Shipworks integration
  • Support for "offline" payments like COD, pay in store, pay by check, etc.
  • Real-time shipping quotes for UPS, USPS, FedEx, Aus Post, etc.
  • Various free shipping options

Multi-Currency Support

  • Robust multi-currency support
  • Live, automatically updated exchange rates
  • Automatic visitor currency detection
  • Custom exchange rates if required

Dropshipping & Warehouse

  • Dropshipping through Ordoro integration
  • Warehousing & inventory by Shipwire
  • Suppliers invoice emails
  • CSV order export

In-Store Search

  • Search suggest
  • Filtering by price, free shipping
  • Shopping by brand, price

Miscellaneous

  • Minimum password strength indicator

 

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